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Terms & ConditionsDelivery of Goods Policy We aim to deliver all orders to UK mainland addresses within 5/7 working days from receipt of order, however, certain products may be on an extended delivery period. We will always advise you of this and await your acceptance before proceeding with your order. We will use all reasonable endeavours to deliver your goods within the time stated but we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within the stated delivery period please contact us immediately by e-mail or telephone. On receipt of the goods please inspect carefully for damage and advise the carrier's driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as "unexamined". Should you sign the consignment note as "received in good condition", you may be liable for any damages. Any damages should be advised via e-mail to us within 24 hours of receipt to avoid additional charges. Deliveries to Northern Ireland, UK Islands and Scottish Highlands may attract an additional delivery charge, but we will always seek your approval of this before processing your order. Deliveries outside the UK will be subject to additional charges, which we will confirm before processing your order. There may also be delays whilst we arrange suitable shipment. Customers should note that they will be responsible for all import duties and taxes. Refunds Policy If you send your item back to us, we will process the returned item, then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for the purchase within three weeks of our receiving your return. HOW REFUNDS ARE CALCULATED Items returned because they are damaged, defective or incorrect If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we will reimburse your costs in returning it to us. Items returned within the seven-day cooling-off period By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven working day cooling-off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows: a) where you are returning an item that was part of a larger order, we will refund the per-item charge for delivery that you incurred; Items returned under the 30-day returns guarantee Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase. Privacy Policy SCL Water trading as Supply Chains Ltd is committed to protecting your privacy on-line. We will treat any personal information (which means data from which you can be identified, including your name, address, e-mail address and the like) that you provide to us, or that we obtain from you, in accordance with the provisions of the Data Protection Act of 1998. This Privacy Policy sets out the way we deal with personal information. We will not provide it to any third parties without your permission unless we are required, by law, to do so. What personal information do we obtain and how do we obtain it? When you request a particular service or offering, we ask you to provide the personal information that we require in order to provide the service or offering to you in accordance with our usual operating procedures and quality standards. What use do we make of personal information? We do not sell, trade or rent your information to other parties. Your personal information will be used only for the purposes of communicating with you in relation to our products and services, or for system administration of the web server. How do we protect your personal information? We use all reasonable endeavours to protect personal information from loss, misuse or alteration, and have appropriate security measures in place to assist us to do so. Only authorised employees, who are under appropriate confidentiality obligations, will have access to your personal information. However, (where applicable) you will be responsible for, and must take all due care to protect, any user ID or password that we have provided or may, in the future, provide for your use on our web sites. How can you amend your personal information, or ask us to remove it? This can be done at any time by e-mailing us at info@sclwater.co.uk or by writing to: Terms & Conditions Unauthorised use of Credit Cards Payment Options Currency All items sold are subject to availability. Orders Guarantees Warranty Descriptions Damaged Goods
Where goods have been returned faulty within 14 days after purchase we will provide a full refund including the cost of carriage.
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